Tasks, Processes and Relationships

There are always three things going on in any transaction or more importantly group/team/department/company: tasks, processes, and relationships. You can imagine that most of us focus a majority of our time on tasks (60%), A good organization focuses some of their energy on good processes (30%). This leaves about 10% just to focus on relationships which is actually the hardest and perhaps the most important thing to focus on as companies can always make a new machine, a new process, more tasks, but it's culture and people make up the differential factor between a good company and a great company. Our algorithm or ratio needs to be more 33% across each factor for maximum efficiency and success.

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Harrington To Speak at Relate Live New York Conference on Millennials and Brand Trust

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Dissecting the 2016 Deloitte Millennial Survey